Refund policy
Refund Policy
At PurrBee, we want you and your cat to be happy with your purchase. If you’re not satisfied with your order, we offer a 90-day return policy.
90-Day Returns
You have 90 days from the date your order is delivered to request a return.
To be eligible for a return, the item must be in its original condition and reasonably unused, with its original packaging and tags, if applicable. You’ll also need your receipt or proof of purchase.
To request a return, please contact us at support@mycozycathome.com before sending anything back. If your return is approved, we’ll provide you with the return instructions and return shipping address.
Please do not send your order back without contacting us first. Returns sent without prior approval may not be accepted.
For standard returns, the customer is responsible for the return shipping costs.
Original shipping costs are non-refundable.
Defective, Damaged, or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if your item arrives defective, damaged, or incorrect.
Manufacturing defects and problems resulting from normal, intended use may be eligible for a replacement or refund.
We may ask you to provide photos or other information so we can properly evaluate the issue.
If the issue is determined to be a manufacturing defect or an error on our part, we will cover the appropriate return or replacement shipping costs.
Damage Caused by Pets
Our policy covers manufacturing defects and issues resulting from normal, intended use. Damage caused by a pet is not considered a manufacturing defect.
This includes, but is not limited to:
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Chewing or biting
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Scratching or clawing
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Tearing or pulling
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Damage caused by excessive force
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Other physical damage caused by the pet
Items damaged in this way are not eligible for a refund or replacement under our return policy.
Non-Returnable Items
The following items are generally not eligible for return:
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Items that have been significantly used or altered
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Items damaged by the customer or their pet
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Personalized or custom-made items, where applicable
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Gift cards
We reserve the right to refuse a return if an item has been used, damaged, altered, or returned in a condition that does not meet the requirements of this policy.
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
Exchanges
If you would like a different item or variant, the simplest option is generally to return your original item and place a new order once your return has been approved.
If your item is defective or we sent you the wrong item, please contact us before placing a new order so we can help resolve the issue.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws and any applicable exceptions.
This statutory right is separate from and does not reduce any additional return rights provided by our 90-day return policy.
Failed Deliveries
Orders returned to us because of incorrect or incomplete shipping information provided by the customer, or because of repeated failed delivery attempts, may be subject to additional shipping costs if the customer requests reshipment.
If an order is returned to us and the customer chooses a refund instead of reshipment, the original shipping costs may be non-refundable.
Refunds
Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Contact Us
If you have any questions about our return or refund policy, please contact us:
Email: support@mycozycathome.com
Website: www.mycozycathome.com