Shipping policy

Shipping Policy

Thank you for shopping with PurrBee.

We are committed to providing a smooth and reliable shipping experience for our customers worldwide.

Order Processing

Orders are typically processed within 2–3 business days.

Please note that processing times may be longer during holidays, high-demand periods, or promotional events.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Shipping Times

Estimated delivery times after shipment are:

  • United States: 4–8 business days

  • Canada: 4–10 business days

  • Europe: 4–10 business days

  • Australia & New Zealand: 5–15 business days

  • Other International Orders: 5–15 business days

Please note that these delivery estimates are not guaranteed and may vary depending on your location, customs processing, local postal services, weather conditions, holidays, or carrier delays.

Shipping times refer to estimated transit time after an order has been processed and shipped. They do not include the 2–3 business days required to process your order.

Shipping Delays

While we strive to deliver orders within the estimated timeframe, PurrBee is not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Customs clearance procedures

  • Shipping carrier disruptions or delays

  • Weather conditions

  • Incorrect or incomplete shipping information

  • High shipping volume periods

  • Holidays

  • Natural disasters, strikes, or other events beyond our reasonable control

Shipping times are estimates only and are not guaranteed.

Nothing in this policy limits any rights or remedies that may apply under applicable law.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, import fees, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated, these charges are not included in the product or shipping price and are the responsibility of the customer.

PurrBee is not responsible for customs duties, import fees, taxes, or delays caused by customs processing.

Customers are responsible for complying with applicable import requirements in their destination country.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

We are unable to guarantee address changes once an order has been processed.

If an order is returned to us due to an incorrect or incomplete address provided by the customer, the customer is responsible for any additional shipping costs required to reship the order.

If the customer chooses not to have the order reshipped, the order may be treated in accordance with our Refund Policy, and original shipping costs are non-refundable.

Failed Delivery Attempts

If an order cannot be delivered because of an incorrect address, incomplete shipping information, failure to accept delivery, or repeated failed delivery attempts attributable to the customer, the customer is responsible for any additional shipping costs required for reshipment.

PurrBee is not responsible for delays or additional costs resulting from information or actions attributable to the customer.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is handled by the carrier.

If your package appears delayed or lost in transit, please first check your tracking information and contact the shipping carrier when appropriate.

If you need additional assistance, you may contact us at support@mycozycathome.com and provide your order number and tracking information. We will make reasonable efforts to assist with the investigation where possible.

If tracking shows that a package has been successfully delivered but you cannot locate it, please check around your delivery location and with household members, neighbors, or the carrier.

To the fullest extent permitted by applicable law, PurrBee is not responsible for packages that are confirmed as delivered and subsequently lost or stolen.

Tracking Information

Tracking information may take several business days to become active or update after shipment.

In some cases, tracking availability and update frequency may vary depending on the destination country and shipping carrier.

If tracking information does not update immediately after shipment, please allow additional time for the carrier's system to register and process the package.

Return Shipping

Customers are responsible for return shipping costs for standard returns, unless otherwise stated in our Refund Policy or required by applicable law.

Original shipping costs are non-refundable.

For more information about returns, refunds, defective products, or incorrect items, please review our Refund Policy.

Contact

For any shipping-related questions or concerns, please contact us at:

Email: support@mycozycathome.com

Website: www.mycozycathome.com